Malku Travel Pty Ltd – Privacy Policy Type as normal

When you provide Malku Travel with your personal information, you agree to this Privacy Policy, as updated from time to time. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.

How do we collect personal information?

We will only collect personal information when you deal with us either in person, by telephone, letter, email; when you visit any of our websites; or when you connect with us via social media, when you purchase or make enquiries about travel arrangements or other products and services; when you enter competitions or register for promotions; when you subscribe to receive marketing from us (e.g. e-newsletters); when you request brochures or other information from us; loyalty program / frequent flyer details; health information such as your dietary requirements and health issues (if any) 

How do we use your personal information?

We will only process your information, where, you have given your consent to such processing, for a travel booking or query. The purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services.

We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfill your travel bookings. Please note that these travel service providers also may use your personal information as described in their respective privacy policy and may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or provide you with your requested services. We encourage you to review the privacy policies of any third-party travel service providers whose products you purchase through us. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request.

The purposes for which we collect personal information further include:

We use your personal information to identify you as a customer, to process your booking, verify credit or other charge card details where applicable and deliver relevant information to you in connection with your travel and any ancillary services that you may wish to avail yourself of. Any information we collect from you may be used in one of the following ways to personalize your experience – your information helps us to better respond to your individual needs, to improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you, to improve customer service – your information helps us to more effectively respond to your customer service requests and support needs to process transactions – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased products or services requested. To administer a contest, promotion, survey or other site feature to send periodic emails – the email address you provide may be used to send you information, respond to enquiries, and/or other requests or questions, providing you with services and tools you choose to use (for example, saving travel preferences on our websites to a wish list or saving personal information to allow for pre-population of online forms); identification of fraud or error; regulatory reporting and compliance; developing and improving our products and services and those of our related entities; servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences; involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided; to facilitate your participation in loyalty programs; for research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites; internal accounting and administration; to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel; and other purposes as authorised or required by law (e.g. to prevent a threat to life, health or safety, or to enforce our legal rights).

Where permitted by POPIA, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information.

Is personal information disclosed to third parties?

We do not and will not sell, rent out or trade your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may release your information when we believe the said release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your information may also be released for immigration and customs control, security, administrative and legal purposes. In such instances, we may transmit your personal information to our own offices, authorized agents, other carriers and service providers, credit / charge card companies, data processing companies working on our behalf and to government agencies. Some of these entities may be located outside the European Economic Area. Your personal information and any records relating to your air travel will also be retained for audit functions.

Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Third Party Links

On occasion and at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our websites privacy policy.

Online Privacy Policy

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 2023/02/01.